Privacy policy

PRIVACY POLICY

Last updated: August 29, 2026

At Pawjab, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or contact us.

INFORMATION WE COLLECT

When you visit or make a purchase from Pawjab, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Order and transaction information
Device, browser, and IP address information
Information about how you interact with our website

Payment information is processed securely by our payment providers. Pawjab does not directly store your complete credit or debit card details.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and fulfill your orders
Arrange shipping and provide tracking information
Communicate with you about your order
Provide customer support
Process returns and refunds
Prevent fraudulent or unauthorized transactions
Improve our website and shopping experience
Send marketing communications when you have provided appropriate consent
Comply with applicable legal and regulatory obligations
HOW WE SHARE YOUR INFORMATION

We only share personal information when necessary to operate our store and provide our services.

This may include sharing information with:

Shopify, which hosts and operates our online store
Payment processors and financial service providers
Shipping carriers
Suppliers and fulfillment partners, including third-party dropshipping providers
Analytics, advertising, and marketing service providers when applicable
Government authorities or other parties when required by law

Because Pawjab uses a dropshipping fulfillment model, certain order information, such as your name, shipping address, and order details, may be provided to our supplier or fulfillment partner so your order can be delivered.

Our store is hosted by Shopify, and Shopify processes customer information when visitors interact with and purchase from our store. Information may also be processed by service providers located in countries other than your own.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, analyze website performance, prevent fraud, and support advertising or marketing activities.

Where required by applicable law, you may be provided with options to manage your cookie and data-sharing preferences.

Shopify provides customer privacy tools including cookie banners and data-sharing opt-out settings that can be configured depending on the regions where you sell.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your data is used or shared
Withdraw consent where processing is based on consent
Opt out of certain marketing communications or data-sharing activities where applicable

Certain U.S. states provide residents with additional privacy rights when applicable to a business.

To submit a privacy request, contact us at garbimbos20@gmail.com. We may need to verify your identity before completing certain requests.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and meet applicable legal requirements.

DATA SECURITY

We use reasonable administrative and technical measures, together with the security features provided by our e-commerce and payment service providers, to help protect personal information.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

INTERNATIONAL DATA TRANSFERS

Because our store uses Shopify and third-party service providers, your personal information may be processed or stored outside your country of residence.

When applicable, information is transferred and processed in accordance with relevant privacy and data protection requirements.

CHILDREN'S PRIVACY

Pawjab is intended for general consumer use and is not directed toward children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information, please contact us so we can review and, where appropriate, delete the information.

MARKETING COMMUNICATIONS

If you choose to receive promotional emails or other marketing communications from Pawjab, you may unsubscribe at any time by using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages regarding your orders.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, services, legal obligations, or technology.

Any updated version will be posted on this website with a revised “Last updated” date.

CONTACT US

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:

Store: Pawjab
Legal Business Name: Leidy Yineth Rodriguez Plazas
Email: garbimbos20@gmail.com
Business Address: Calle 11 #1-03, Villanueva, Casanare, Colombia
Country of Operation: Colombia