Refund policy

RETURN AND REFUND POLICY

At Scrubflow, we want you to feel confident with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging. Proof of purchase or your order number may also be required.

To request a return, please contact us at garbimbos20@gmail.com before sending any item back. We will provide instructions and, when applicable, the correct return address. Please do not return products to the address shown on the original shipping package unless specifically instructed to do so.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item so we can review the issue.

Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method, usually within 5–10 business days. Your bank or card provider may require additional time to process the refund.

Items that have been used, damaged after delivery, or returned without prior authorization may not be eligible for a refund.

Original shipping charges, if any, are non-refundable unless required by applicable law or the return is due to an error on our part.